Refund Policy
When a proxy order can be cancelled or refunded, and how to ask.
Overview
AEMOUS IT SOLUTIONS LLC (“Aemous,” “we,” “us”) sells proxy access plans by quote and invoice. This policy explains when an order can be cancelled or refunded. By paying an invoice you agree to it.
Orders awaiting payment
An order still in Pending Payment can be cancelled by contacting support before paying. Cancelling invalidates the payment link on the invoice, so it can no longer be paid.
Residential orders
One-time residential orders are non-refundable once activated. A plan is activated when it is provisioned into your dashboard account after the payment clears; from that point the data is reserved for you and cannot be returned.
ISP plans
ISP plans are non-refundable after proxy tokens have been provisioned and delivered.
If tokens are not delivered within 5 business days of payment, email [email protected] and we will deliver them or refund the order.
Charges made in error
Duplicate charges and charges made in error are refunded. Email support with the invoice number and we will return the payment the way it was made.
Results on a particular website are not a refund reason. The plans give access to a network; what any site does with a connection is outside our control, and no outcome on any site is promised.
How to ask
Send cancellation and refund requests to [email protected] from the email address on the order, with the invoice number. We reply within 5 business days.